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Member Login

Access your policy, view your coverage or make a payment.
Click here to log in or register.

Customer Service

Report a Claim / Claim Help

Contact your Adirondack agent or call our 24-hour claim service center: 1.877.629.8003.


Helpful tips should you have a claim:

  • Take pictures or videos of the damage and capture details of the incident.
  • Save receipts for any expenses incurred relating to the incident and claim (repairs, relocation, etc.).
  • Keep any items that might help determine what caused the damage.
  • Protect belongings from further damage.

Roadside Assistance

For emergency roadside assistance, including towing, call 1-800-668-1398.

Pay Your Bill

Current customers: Click here to log in and pay online.

New customers: Click here to register your account, then pay online.

Pay by phone: Call 1-877-629-8003, 8:00 a.m. - 5:00 p.m EST, Monday through Friday. Have your bill handy, as you will need ID information for security purposes.

Pay by mail: Send a check, along with the remittance stub, to the address printed on your bill. If you do not have the remittance stub, write your policy number on your check. If you cannot find the address, please call 1-877-629-8003.

Contact Us

For additional customer service, please click here.