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Member Benefits

You’re more than just a policyholder! We’re committed to providing exceptional customer service and we offer exclusive benefits to each Adirondack Insurance Exchange member.

Adirondack car insurance policyholders can access a range of benefits to help you stay safe on the road and keep your life moving, including:

Priority Auto Repair

When involved in an accident, it is our commitment to provide Adirondack members with appraisal options for handling claims in a prompt and fair manner. We value you as a customer and want to make your claim experience as worry free as possible.

With our Direct repair program, members can choose a convenient repair shop which can start repairs immediately without needing a prior appraisal. All repair facilities associated in our direct repair program are fully licensed, maintain the highest degree of professionalism and are qualified to complete any auto repairs you might need. You always have the right to use a repair facility of your choice.

Roadside Assistance

Members receive services which includes up to $100 of coverage for jump-starts, tire changes, fuel delivery, key retrieval and towing assistance — 24 hours a day, 365 days a year.

Call 800-668-1398 for emergency service.


We provide emergency claim response when you need us to help you maintain your property and avoid damage.

Emergency Claim Response

If you experience a water, smoke or fire loss, our Emergency Response Program deploys adjusters to help you 24/7, including weekends and holidays. Emergency cleaning contractors will contact you within two hours after you report the damage and will be on-site within four hours after your initial report. Call 877-629-8003 for more information.

Identity Resolution Services and Identity Credit Monitoring Services

Adirondack has partnered with Identity Theft 911® to provide you with comprehensive theft resolution services and proactive assistance should you have a serious identity theft crisis, or if you’re looking to take preventive measures to protect yourself.

Learn more about identity theft resolution services available to Adirondack Insurance Exchange members.

Disaster Document Recovery

If you have lost your personal identification, legal or financial documents due to a natural disaster, flood or fire, a highly experienced specialist from Identity Theft 911® will help reestablish crucial sensitive documents, expedite emergency authentication, provide access to financial institutions and records, and coordinate with your employer, benefits providers, and even family and friends.

Call our claim department at 877-629-8003 to be transferred to an Identity Theft 911® specialist.

Estate Recovery

In the unfortunate event of the passing of a loved one, a fraud specialist will step in to lock down the deceased’s personal and financial information to prevent misuse. In addition, they will systematically notify credit issuers. Call our claim department immediately at 877-629-8003 and we will promptly refer your case to an expert at Identity Theft 911®.

Travel Document Recovery

Ever thought about the frustration you would experience if you suddenly lost your license, passport, or airline tickets while traveling? Instead of focusing on your trip, you would be stuck dealing with law enforcement officials, government bureaucrats and credit reporting agencies. Adirondack Insurance Exchange members have access to highly experienced fraud specialists to help you with emergency travel documents and arrangements, as well as take proactive measures to protect against the fraudulent use of your lost information.

One Year of Credit Monitoring Services from Identity Theft 911®

Credit Monitoring ServicesSM from Identity Theft 911® pairs state-of-the-art credit monitoring to detect early signs of identity theft with on-demand access to an experienced fraud specialist. You'll get the best of both worlds: a sophisticated early warning system and live, on-demand expert advice whenever you need it.

If you are an Adirondack Insurance Exchange member but have not yet registered to access your member benefits, please register now.

Adirondack Insurance Quality Service Pledge

We pledge to contact members promptly during a claim and to be as responsive as possible through all correspondence. We aim to issue checks within 72 hours after settling a claim. We pledge to treat all members with courtesy and professionalism.