Adirondack Insurance Exchange members with homeowners policies have access to a range of exclusive benefits to help you protect your home, whether it's a small cape-style house, a sprawling split-level ranch or something in between.

Claims Emergency Response

If you experience a water, smoke or fire loss, our Emergency Response Program has adjusters on call to help you 24/7, including weekends and holidays. Emergency cleaning contractors will contact you within two hours after you report the damage and will be on-site within four hours after your initial report. Call 1.877.629.8003 for more information.

Disaster Document Recovery

If you have lost your personal identification, legal or financial documents due to a natural disaster, flood or fire, a highly experienced specialist from Identity Theft 911® will help reestablish crucial sensitive documents, expedite emergency authentication, provide access to financial institutions and records, and coordinate with your employer, benefits providers, and even family and friends.

Call our Claims department at 1.877.629.8003 to be transferred to an Identity Theft 911® specialist.

Learn more about Disaster Document Recovery.

Estate Recovery

To minimize the risk to survivors, a fraud specialist will step in to lock down the deceased’s personal and financial information to prevent misuse, systematically notifying credit issuers. Call our Claims Department immediately at 1.877.629.8003 and we will promptly refer your case to an expert at Identity Theft 911®.

Home Maintenance Checklist

Your home is your castle and protecting your investment is a priority. View valuable maintenance tips to keep your home in good condition.

And, you are also eligible to receive the following services through our partner Identity Theft 911®:

Identity Resolution Services and Identity Credit Monitoring Services

Did you know that 27,000 new people each day become victims of identity theft? For the past seven years, identity theft has been the fastest-growing crime in America, and its effects can be devastating.

A single fraudulent activity on one of your accounts is often just the tip of the iceberg, so time is of the essence. Adirondack Insurance has partnered with Identity Theft 911®, a leading provider of identity theft solutions, to provide you with comprehensive theft resolution services and proactive assistance should you have a serious identity theft crisis, or simply need to take preventive measures regarding a stolen credit card or lost wallet.

Learn more about identity theft resolution services available exclusively to Adirondack Insurance Exchange members.

Travel Document Recovery

Ever thought about the frustration you would experience if you suddenly lost your license, passport, or airline tickets while traveling? Instead of focusing on your trip, you would be stuck dealing with law enforcement officials, government bureaucrats and credit reporting agencies. Adirondack Insurance Exchange members have access to highly experienced fraud specialists to help you with emergency travel documents and arrangements, as well as take proactive measures to protect against the fraudulent use of your lost information.

Learn more about Travel Document Recovery.

Adirondack Insurance Quality Service Pledge

We pledge:

  • To contact member promptly after report of loss, and to answer promptly all phone calls and correspondence
  • To treat member courteously and professionally at all times
  • To issue check within 72 hours after settling the claim