About Us

"Completely satisfied from beginning to end. We're most pleased. Thank you."


The Value of an Independent Agent

Adirondack Insurance Exchange sells insurance through a network of select New York independent agents. Our agents will work side by side with you to provide the advice, local expertise and personalized service you deserve.

Why we work with independent agents

We choose to work with independent agents for a number of reasons. We believe that the independent agency system is one of the most efficient ways for us to provide our products to consumers. Independent agents work side by side with you, the customer, as part of the fabric of your community. Therefore, they have firsthand knowledge of your area and understand your circumstances. They are a very effective bridge between you and us. We have a long history of working through independent agents, with very positive results. Our agency relationships are some of the most favorable in the country!

There's another reason we endorse this system. We believe that, because independent agents run their own businesses, they have more of a stake in their own success. They operate as our partners, not our employees; and because of this, we are guaranteed that top-quality people are working on our behalf. They are also better able to facilitate quick responses for your questions, claims, coverage changes and any other time that you may need us. We'd like to think that is one of the reasons you will choose to stay with Adirondack Insurance as a satisfied customer.

How do independent agents benefit you?

There are many terrific benefits to you as a customer. To begin with, you've got a chance to build a dependable, lifetime working relationship with your independent agent. Because your agent knows you so well, he or she will be able to help you make the best decisions about adjustments to your coverage as needed. Since your independent agent does not represent just one provider, he or she can seek out the best product for you, and you can be certain you're getting the best value.

Your agent works as your strongest advocate, and can represent your interests with the company's claims representative. You can be assured that you are getting personal, fair and fast attention in handling all of your insurance needs. Your agent is there to protect your interests, and to support you. If you suffer a loss, your agent will work with us to resolve your claim.

The bottom line?

As a customer, you want to know that the insurance advice and coverage that you receive is solid, coming from someone you trust, and in your best interest. Working with an independent agent who partners with Adirondack Insurance assures you of all these things, and offers you peace of mind.